Terms & Conditions

Terms and Conditions – AHW


All the content on the website can be viewed, downloaded or printed for the sole purpose of placing an order with Animal Health Warehouse or purchasing products from the website. You may download or display parts of the materials from different areas of the website but only for non commercial purpose or to place an order with Animal Health Warehouse. Any other kind of use including but not limited to, reproducing or transmitting the content of the website, by any means or for any purpose is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All service marks, trademarks and trade names of Animal Health Warehouse, used in the site are trademarks or registered trademarks of Animal Health Warehouse.

 Disclaimer of Warranties

The website and the products and materials on this site are provided "as is" and without warranties of any kind, whether express or implied. To the maximum extent permissible applicable by law, Animal Health Warehouse and it’s affiliates, disclaims all warranties, express or implied with regards to the website and products, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

Animal Health Warehouse does not guarantee or warrant that the functions of the site will be uninterrupted, secure, or error-free. We do not warrant that the defects or errors will be corrected, or that this platform or the servers that makes the site available are free of viruses or other harmful components. Animal Health Warehouse does not make any warrantees regarding the use of the materials, products, services or goods in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

 Limitation of Liability

Animal Health Warehouse shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials, products or services on this site or the performance of the products, even if Animal Health Warehouse has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 Typographical Errors

The information on our site may have typographical errors or inaccuracies in regards with products, offers, promotions or charges. In the case that a product is mistakenly listed at an incorrect price, Animal Health Warehouse reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Animal Health Warehouse reserves the right to refuse or cancel any such

orders whether the order has been confirmed or not, and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Animal Health Warehouse shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to the user upon their accessing the site and/or completing the registration or shopping process. Animal Health Warehouse may terminate the access to our platform or services without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products of Animal Health Warehouse must be commenced within one (1) year after the claim or cause of action arises. The failure of Animal Health Warehouse to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Animal Health Warehouse may assign its rights and duties under this Agreement to any party at any time without any notice to you.

 Use of Site

You agree not to commit any unlawful act or harass in any manner or form on the site, whether by e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an employee of Animal Health Warehouse or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. Uploading commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization is not permitted.


You agree to indemnify, defend, and hold harmless Animal Health Warehouse, its employees, officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, claims, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.


Animal Health Warehouse reserves the right to add applicable shipping and handling fees to your order. We have live shipping rates, which come directly from our shipping accounts. Meaning we get these rates directly from UPS and USPS without added charges. We offer UPS as well as USPS rates including ground, priority as well as overnight shipping. Items are usually shipped out within 24 business hours; timeframes are provided by us but they are good-faith estimates and are subject to change. We shall not be liable for any damage, cost or loss related to shipment or delivery caused by third party or any delivery service not controlled by us.

 Cancellations and Modifications

Cancellation or modification requests for an order can be made if it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer. Once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel or modify it. We are not responsible for orders that cannot be canceled or modified after an order has been submitted.


Returns may be made within 30 days of purchase. Any newly packaged or unopened product may be returned within this time. A refund for the order amount, minus the shipping charge, will be given upon return of items. RESTOCKING FEES of up to 20% may apply, depending on the item. Please call us at 1-888-873-9719 to obtain return authorization before returning any product.